Square Appointments Online Booking: Why is my map location wrong?

[amberdavis324]

The map that appears on my scheduling is wrong. My address is correct and I've already emailed Google about it. When searched on Google, the map is correct. But the map on my page is way off on location.

[#2]

Hey @phxmercantile,

You'll want to reach out to our Appointments team directly to have them correct this for you.

You can reach out to them by phone here Monday-Friday 6am-6pm PST. 

[#3]

I'm sorry to hear that your map location still isn't correct @JoaquinJonathan! I've asked our Appointments team to investigate this for you - they'll email you as soon as possible. 

Our engineering team did recently fix the issue that was causing some maps to display an incorrect location. If anyone else is still experiencing this issue go ahead and give us a call so an Appoitments specialist can check and update your map.

[ashc · Accepted solution]

Hey @phxmercantile,

You'll want to reach out to our Appointments team directly to have them correct this for you.

You can reach out to them by phone here Monday-Friday 6am-6pm PST. 

[Valentina · Accepted solution]

Oh no, @wendywendymax and @G33KX!

Welcome to the Seller Community + sorry to see that you're both here because you've run into trouble.
 

If you haven't already, your best bet is to get in touch with us directly, so that a member of our Appointments team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.

[lashesandhoney]

@Helen I am experiencing the same issue. Map is coming up incorrectly. Are you able to help?

[ashc]

Hey @nbar_michigan and @lashesandhoney,

Please follow the link I posted above to reach out direct Appointments team to assist with this. Thank you!

[nbar_michigan]

Can I have a direct link sent to me. I have no idea where the link is in this thread and the help center is a fricking maze; I can't even figure out how to contact anyone. 

[lgskincare]

@Helen Hi Helen! My site is currently having the same exact issue I have updated my location everywhere but the map on my site is showing the wrong location. Can you please ask them to fix it for me?

[Helen]

Hi @lgskincare! One of our Appointments Specialists just updated the location on the map for you, so you should be all set now! 

If you're not seeing the correct location please give us a call so we can  double check your address and update the map again. 

[tlaurion34]

Should be here

https://www.google.com/maps/place/1508+A+St+NW,+Lakebay,+WA+98349/@47.2716596,-122.7671986,17z/data=...

but shows here on appointment online booking site

https://squareup.com/appointments/mapbox/ZEWNZJ7SMCJ9P/-122.770848/47.241632

[DonBlair]

I am having the same issue. Any update on how to correct this?

[DonBlair]

My booking site https://squareup.com/appointments/book/5184SDV2N7GZD/don-blair-hair-stylist-salon-kismet-phoenix-az

[Chad]

Hello @makani-ilima, @DonBlair, and @Ivywildesthertic! 

We've just updated your map locations. Can you double check that they're correct now? 🙂

[DonBlair]

Yes, thank you so much!

[Ivywildesthetic]

I just updated my address and am having the same issue . Is there any way to get this fixed? Thanks

[Jamiejo22190]

I'm having the same issue.  Address is right but map puts me FAR away!

https://squareup.com/appointments/book/9XJ9WVTB8CX8Z

[1MajesticTouch]

 @jamiejo22190

@Helen  helped me fix my map issue! 

[Helen]

@Jamiejo22190 Your map should be updated now if you take another look!

[shellilopes]

I am having the same problem if you can initiate the change to fix this. Many thanks.
Shelli Lopes-Barnes

[email protected]

https://square.site/book/7C1VCMM8Q2EG9/shelli-lopes-barnes-lmt-ldt-cmldt-austin-tx

[isabelle]

Hey @shellilopes! 

I'm sorry to hear that your map location is not accurate! I've asked our Appointments team to investigate this for you - they'll email you as soon as possible. 

[colbycampbell]

I have the same issue on map wrong but address is correct. I found out fron my client who called me, they followed the map which took them to our old location . 

I know your team is working to get this fixed, but in the mean time please fix my map to match my address

https://square.site/appointments/book/BST3835385E67/advanced-muscular-therapy-saint-joseph-mo

[puka]

Hey @colbycampbell - You should be good to go now!

[colbycampbell]

They updated the map but its not the correct location. It shows me a block away in the middle of a park

[Tom]

Sorry to hear this hasn't been fully calibrated, @colbycampbell. If you haven't already, can you touch base with account specialist so that they can take a deeper dive into your settings? Rest assured that they'll be able to get this sorted out ASAP.

[Jermeiah]

Not sure if my last reply went though because I cant find it. Map is way wrong and throwing clients way off. pin should be here

https://g.page/Standardman?share