Hi @AtleastTwo. To my knowledge, there is no supervisory staff to which you can be referred to. If a problem turns out to be a bug or other software problem then front-line support staff can open a trouble ticket which has the effect of passing it up the food chain. Otherwise, in my experience, Square support staff can consult with others above them to assist them in trying to resolve a customer issue, but there is not a mechanism to pass your issue up the chain to someone else.
Having said that…….
Quite often, we fellow sellers here in the community have the collective knowledge and experience to help out other sellers resolve their issues. So, if you want to be a little more specific about your problem, it’s worth a shot. We’re pretty good here! I’ve been with Square over a decade, and active here in the Community for over 6 years.
Best,
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
