Scheduled Transfer not completed

[WorthyArtsCo]

Help! My bank account was successfully linked my my Square but my transfers are still not going through. Money is just sitting in my Square balance. Is this a technical glitch or do I need to reach out to my bank? Anyone else have this problem? Square says the transfer is pending but it's been that way for several days. How do I fix it??

[Donnie-M]

@WorthyArtsCo is this a new account?  Have you had any "large" transactions?  I would check your e-mail to make sure there isn't any further review items that square is asking for.  I have seen new accounts where someone will open a square account, charge in a couple of high risk sales (i.e. online invoice or card not present manually keyed transactions) and then wonder why there is a hold on moving the funds to their bank account.

[WorthyArtsCo]

I’ve had the account for a long time but recently changed my linked bank account. I haven’t had any unusually large transactions either. Everything in the verification process looks complete but my transfer never went through. 

[Candlestore]

@WorthyArtsCo ;

Since you just changed your Bank, I am wondering if Square is moving Slow at this in case this was a unintentional change.  I would call Square this might be a safety measure to make sure you changed the Linked accounts and not an employee changing this or worse.  

[MayaP]

Hello @WorthyArtsCo ,

Oh no! We want to make sure you are getting your funds. Since we cannot discuss account-specific information through the seller community please reach out to support 1-855-700-6000 squ.re/contactsqsupport so we can investigate this further. From what it sounds like we might not have been able to verify the bank account, but again please reach support so they can confirm and help get this resolved so you can get your funds. Please reach out if you need anything else. 

[WorthyArtsCo]

Thank you, I sent an email.