Scanner no longer reading barcodes from receipts.

[tspoutlet]

Please help,

my barcode scanner will no longer register barcodes from the bottom of customer receipts to search for transactions.

The scanner doesn't seem to see a barcode at all. no beep as if I'm scanning a blank page.

Other barcodes work fine

[JustinC]

Hmm, tricky. Sounds like an issue with the POS software. Checked for updates? What device do you use? 

@tspoutlet

[tspoutlet]

IOS 14.4

Retail app v.5.59

[Kassi_]

Hey @tspoutlet - 

Stepping in for Justin here! 

What type of bar code scanner are you using? Also, what type of Square hardware are you using? 

I will keep an eye out for your reply👀. 

Thank you! 

[tspoutlet]

Zebra Symbol LS2208

I am using the square stand kit

[Kassi_]

@tspoutlet -

Have you tried any troubleshooting steps on your own already?

One step I would suggest would be to delete the Point of Sale app and install it again. If you have any Offline Transactions, wait until those are connected & uploaded before doing so. If you don't the Offline Transactions will be lost.