(Resolved 12/11/24) Meta Integration Issues

[IonaTeas]

I've been getting this issue for the past week. It's rather irritating to be informed by customers that the site doesn't seem to be working as it used to, only to realize the Instagram feed hasn't been functioning and we can't reconnect our account no matter what we try.

[_Violet · Accepted solution]

Hi @IonaTeas @Deryn1 👋 I'm sorry to hear that you both ran into this issue.

There was actually a Meta outage yesterday, which in turn, impacted our Facebook and Instagram integrations. Yesterday evening, our engineers confirmed that the issue was stable. Taking a look at Meta's Status Page today, it seems they've resolved nearly all issues on their end 🙂

I hope this information is helpful, but please do let me know if you are still experiencing any issues with Meta integrations at this time.

[Deryn1]

Looks like it’s happening again. I’m guessing Insta have changed their API again and Square has not caught up yep! 

[_Violet · Accepted solution]

Hi @IonaTeas @Deryn1 👋 I'm sorry to hear that you both ran into this issue.

There was actually a Meta outage yesterday, which in turn, impacted our Facebook and Instagram integrations. Yesterday evening, our engineers confirmed that the issue was stable. Taking a look at Meta's Status Page today, it seems they've resolved nearly all issues on their end 🙂

I hope this information is helpful, but please do let me know if you are still experiencing any issues with Meta integrations at this time.

[Luxurycloset]

Instagram not connecting again.  Getting this error code.  Started with Instagram feed not working.  was told to disconnect then connect again.  Now its giving me this error code. 

Invalid Request: Request parameters are invalid: Invalid scope: user_profile

[MayaP]

Hey @Luxurycloset , I went ahead and merged your post to this thread. I apologize for any inconvenience! Our team is working to resolve this! 

[Deryn1]

Thank you for the update. I’m afraid it’s still not working. In fact it looks like my web page is no longer connected to Instagram. So I don’t think this is related to the outage rather a bigger problem with the connection. 

[Deryn1]

 

This is what my instagram page currently looks like 

[Luxurycloset]

It’s still not working for me either. 

[JMCStudio]

I posted an issue regarding this integration, I am not able to get my square appointments to connect to my Instagram and I am getting progressively more and more frustrated. I think someone moved by issue to this thread, but the answer is from 2024... I am posting this on 2/9/2025. What do I need to do to get this working?

[Deryn1]

Yep, not working again. it is at least consistently unstable. 

[johnobc · Accepted solution]

👋 I'm a PM on Square Online. @Deryn1 you're correct - there was an API change and we're working to get everything back up and running. We'll be sending out more info shortly and are working to get this fixed ASAP.

[Clement_323]

Thanks for the update! Appreciated. 

[Deryn1]

Thanks for the update! 

[Deryn1]

Hello, looks like the Insta API is down again? 3 times now is as many months! Connection between insta and website is no longer working. Please can you take a look into this? Thanks. 

[Luxurycloset]

any updates yet as of Monday December 16th? Still not working.

[johnobc]

Thanks for your patience here - we just pushed a fix for this. One thing to note is you will have to reauthorize your Instagram account. We'll be sending out comms shortly about this but figured I'd respond here first!

[Luxurycloset]

It's working!! Yay Thx

[Deryn1]

Hello, looks like the Insta API is down again? 3 times now is as many months! 

[johnobc]

@Deryn1 we had an outage for about 40 minutes on Saturday. All resolved now but if you tried the API during that period of time, you likely had an issue. I am seeing the Instagram section load on your site.

[Deryn1]

Thank you!