I cancelled an invoice, but the system is still holding stock

[dskokov]

I cancelled an invoice, but the system is still holding stock preventing people buying items. What can I do?

[k_atie]

Hey @dskokov, thanks for flagging, that does sound buggy alright!

What exactly are you seeing in your inventory? Is it the stock available or the stock on hand that isn't reflective when you cancel an invoice? If possible, can you send screenshots of the invoice and the stock levels, please? 

The more information and visuals you can provide the better equipped I will be at finding a resolution. 

[dskokov]

Hey @k_atie  thanks for getting back to me. I see correct amount of stock in my inventory, but "available to sell" amount is decreased by 40 items due to cancelled invoices. So when I have 40 bottles still physically in stock it shows as 'sold out' on the website. This issue is same for 2 items, which were on the cancelled invoice. How do I upload images here?

[k_atie]

Thanks for coming back to me so quickly @dskokov. You can upload images by clicking on the icon below. 

And just to clarify - were these one-off invoices you were sending or were they recurring invoices? Did you track stock at all, and do you update your stock as you sell these items? 

[dskokov]

[dskokov]

I constantly track stock as I have a physical store and online one. This issue is persistent since I created original invoice

[k_atie]

Thank you very much for those detailed screenshots @dskokov. I've gone ahead and escalated this to our teams to take a look into this for you. Once they get back to me with more information, I'll be sure to let you know. 

Let me know if there is anything else I can do for you in the meantime.