Payments through Weebly integration not transmitting customer info to Square site

[abigail1]

I am taking payments on my Weebly site and am receiving emails that the customer has paid, but when I go to the Square site to set them up for recurring invoices, the customer information is not showing up. I am trying to get clients set up to pay monthly and have their card on file charged, but the information isn't showing up. 

[isabelle]

Hey @abigail1!

Thanks for posting in the Seller Community and welcome! 🎉

Hmmm. Do you log into Square and Weebly with the email address? What is your URL so we can look into this further? 

[abigail1]

Hi Isabelle, 

https://www.integrativemindbody.com/  We're trying to set up the account through monthly auto pay via weebly not directly into square. 

[isabelle]

Okay @abigail1! Got it. 

So it sounds like you signed up through Square. I would open a private browsing window and go to weebly.com, and sign up using a different email address. That should work.