OPEN TICKETS DISAPPEARED

[Lybcoffee]

Hi! I need urgent help as I might lose my job here. All of the saved open tickets worth thousands of sales suddenly disappeared. Please help.

[TheRealChipA]

Hey there @Lybcoffee.  I just woke up and saw this post.  Did you find them?

[Lybcoffee]

Not yet 🥲

[ryanwanner]

@LybcoffeeEeek! That's not good at all!

I wonder if your account may have been ported over to the new Open Tickets interface. When you tap on the Tickets button on the POS, do you get sent to the Orders screen now? If so, you have been moved over.

I recommend contacting Customer Support for this one. The switch may have caused this problem, and they should be able to recover the missing tickets.

[Lybcoffee]

i downloaded the app on another ipad, no ticket button like before.

Previous ipad has ticket button but no saved tickets

[ryanwanner]

Gotcha.

On your new iPad you will need to enable open tickets. You do this at More -> Settings -> Open Tickets.

Try something if you can, please. I've noticed that my old Open Tickets experience is still active on my iPhone, and I can access the prior tickets there. If you can, try putting the app on your phone and see if you can access the tickets then. This may not work but it's worth a shot!

I'm also going to ping @MichelleSQ here, she was one of the beta managers on the Open Tickets project. She may be able to shed some light as to what's going on here.