Marketing Campaign stuck in Queued status.

[LilahsBakery]

My marketing campaign has been stuck in the Queued status for more than 2 hours.  Just wondering how to get it sent?  There's no way to cancel it, so I can't just start over.  I needed this email sent out tonight, but my only options are to View Report, Rename, or Duplicate.  What can I do?

[Joe]

Hi there, @LilahsBakery. Thanks for reaching out here on the Seller Community!

So sorry to hear about the trouble with your campaign. Something definitely sounds off here. Would you mind flagging this over to our Support Team? We might need to take a deeper dive into your campaign to see where the hold up is.

We will keep an eye out for your call! 

[abeto]

Looks like this has been an issue with Square in the past and has happened to me three times now. The first time I contacted Square Support. The person I spoke to said that he would flag this with their technical support and send me an email as to why this happened. That was a week ago. I thought perhaps it was just a fluke. Sent another email. Same thing happened. Tonight, I had to send an email and it was important because we have a deadline at midnight. The email states that the deadline is in a few hours. Whenever this email now goes out, it is going to create a lot of confusion for our customers seeing as the deadline was midnight tonight. No support, no ability to cancel the email. Very disappointed in Square. I'll have to call support again tomorrow. 

[msirianni]

This is happening to me as well

[isabelle]

Hey @msirianni! 

Can you take a screenshot of the campaign stuck in queue status? That way we can take a closer look.