Issues Accepting Google Pay via Tap to Pay on My Device

[Hereweride]

Hi, 

customers are paying with card or google pay on their phones (android). The card verification appears and then after completed the order doesnt go through and fails to make the payment. Any suggestions?

Thanks

[Laurie_ · Accepted solution]

Hi @Hereweride, thanks for reaching out!

In my experience, I’ve only come across the "Reader Failed to Connect, Please check your network connection" or "Developer Options Not Supported" error messages when using Tap to Pay. These usually indicate that the developer options/mode might be enabled on an Android device. However, this would only apply if you’re using an Android device, not when customers are paying with one.

A good place to start would be to review the Tap to Pay troubleshooting steps for Android here and for iOS here.

If this issue is specific to Android devices, it might indicate a compatibility issue between certain devices. In this case, I’d recommend flagging it with our Support Team.

As for troubleshooting steps to try now, I suggest deleting and reinstalling the app, as well as disabling and re-enabling the Tap to Pay feature before attempting another payment using Tap to Pay.

Let us know how you go!