Issue with appointments disappearing completely?

[Gailg]

All of my appointments for the next several months have completely disappeared from my appointment book. My clients are still receiving notification reminders of their appointments, however I cannot see them. I have tried logging in to my account from several sources including IOS, Android and my PC. Can tech support restore them ASAP?

[Barbermaniac27]

This reply was created from merging an existing thread: Why did my app erase all my appointments but people can still book

My app deleted all my appointments but people can still book but I can’t see it! What do I do

[Valentina]

Don't fret, @Barbermaniac27!

It sounds like you're experiencing the same thing that @Gailg mentioned here in this thread. I've gone ahead and moved your post here so you can see the answer I provided. This should get you pointed in the right direction - please be sure to reach out directly if this doesn't get you where you need to be!

[Valentina]

Something definitely sounds off here, @Gailg!

Since your clients are still receiving notification reminders of their appointments, the good news is that your appointments haven't gone anywhere 🎉 What you've described reminds me of situations I've encountered when a seller has accidentally or unknowingly created a second Square account.

I can't be sure without being able to take a closer look at your account, but our Customer Success team would be able to dive in with you. I would recommend giving us a call today before 9 PM Eastern Time, before phone support is unavailable for the weekend.