Invoices: The invoice subject line no longer publishes to the email subject line, as it did before

[internetzorro]

The invoice subject line no longer published to the email subject line, as it always has in the past.  Instead, the customer is receiving an email with a blank subject.

I am speaking of the default subject entered in the invoice defaults. 

[Helen]

Hello @internetzorro. We haven't heard that any other seller's have experienced this issue, and when I tested this I was able to see a subject line in a customer's invoice. The subject is 'New Invoice: [Reference ID] from [Your Business Name]

So we can investigate it would be great if you could answer these questions:

• Did this happen with any other of your customers?
• Did they open the invoice on a mobile device or from a browser? 
• Were you able to see the subject line in the invoice notification you received as the owner? 

I'll keep an eye out for your reply. 

[internetzorro]

It happens when you enter a sale in Square Register (we're using Square iPad setup) and select invoice option to invoice the sale instead of immediate payment.   The subject line is blank instead of displaying the default.  The subject line in the email to customer is also blank.

This behavior started just a few weeks ago after some changes appeared in an upgrade.  Prior to then, the default message would always appear in the subject information (now it is blank).

Nick

[Helen]

Thank you! When you get a chance can you try these Point of Sale app troubleshooting steps?

Note: When troubleshooting, if you delete and reinstall the app make sure that you know your login details (email address & password) so you can sign back in. Also, don't delete the app if you have any pending transactions that were accepted in Offline Mode.

Or are you sending invoices from the Appointments/Retail app? The troubleshooting steps are the same but it would be good for our engineering team to know if you are.

[internetzorro]

My apologies we are using the Appointments version of the app for iPad, which we also use for point of sale and invoicing.  The problem occurs with every new invoice sent from the "checkout" screen.  I will follow the troubleshooting and get back to you.

[Helen]

Thanks for confirming! As a workaround you could send Invoices from the Point of Sale app in the meantime.