How to troubleshoot Bluetooth receipt printers

[tranguyen]

Hello Seller Community,

In this post, we will run through some common troubleshooting tips for Bluetooth interface printers. If you have any questions, reply below. 👇

Having trouble with Square Terminal’s built-in receipt printer? Check out Square Terminal Troubleshooting guide in our Support Centre. 

Before we start, here’s a short checklist 📝

✔️  Make sure you are using a printer that is compatible with Square. 

You can find our list of compatible printers here. 

✔️  Make sure your device software and Square app are fully up to date.

You can always check for updates from the Play Store (on Android devices) or App Store (on iOS devices).

✔️  Make sure that the printer paper is fully loaded inside the printer.

✔️ For Star Micronics printers, download one of these apps so you can run through advanced troubleshooting steps:

• TSP100III Utility
• mPOP Utility
• Star Settings Utility

Let’s dive in!

Troubleshoot Bluetooth Receipt Printers

1. Make sure the printer isn’t already paired to another device. If it is, you can choose to forget it or turn off Bluetooth on the other device.
2. Turn your iPad’s Bluetooth setting off and on again.
3. If you have the SM-S220i or SM-T300i printer, make sure that the printer is set to Bluetooth (iAP) mode. To check:
1. Press and hold MODE for at least 5 seconds.
2. After the ERROR LED flashes five times, you can configure the settings
3. The current mode will appear on the display.
4. Press MODE once to change to Bluetooth (iAP) instead of Bluetooth.

⭐ You can find more advanced troubleshooting steps for Star Micronics printers here. 

⭐ For mPOP printers specifically, this manual can come in handy. 

Additional resources

• Printer Troubleshooting
• Accessory Compatibility
• Contacting Square Support:
  • In the UK
  • In the Republic of Ireland

[tranguyen · Accepted solution]

You can find troubleshooting guides for USB printers and Ethernet/WiFi printers in our Seller Community too!