How do I remove a red sale tag from a listing

[mspreema]

I removed the sale price, but the tag still shows up on the image. I used the bulk action to remove sale prices and no luck. And, on the items still showing the red tag, I verified the sale price is removed.  I've republished the site. I've tried removing the original price and changing the item to hidden and then back to visible. Nothing has worked. I should also mention that the actual price is showing a sale price as well even though no sale price is in each item listing. The non-sale price is showing in the shopping cart.

There are several items still showing the sale price when I don't have any items that are on currently on sale.

https://www.calumetknits.com/

[rtfulk]

@mspreema Just a thought, Did you go in and turn off the Sale Tag? It's located at Dashboard/Online/Items/Items Preferences. There you can turn off the the badge, it's the first item at the top.

[mspreema]

Yes, but the sale price still shows. When an item is added to the cart, it's the original price. 

Thanks for the reply.

[rtfulk]

After reading more it seems that even with the sale price removed and the “Sale” badge turned off, it can still persist on the product tile (though the correct price shows up in the cart). This usually happens because Square’s caching or item status flags become out of sync.

This is  what some of the people in the community have pasted that has fixed the issue.

1. Toggle the Sale Badge Off and On Again

• Go to Square Dashboard → Online → Settings → General → Item Preferences.

• Toggle the Sale indicator ON, publish your site.

• Then toggle it OFF, and republish again.

This trick often forces Square to recalculate the badge state properly.

2. Confirm Sale Price Is Truly Cleared

• Edit the affected items in the Site Items section.

• Ensure the “Sale Price” field is blank and hasn’t been accidentally re-populated.

Number 1 sounds funny to do since I just checked one of your items and the sale badge has been removed, but from what I've read it retriggers a syncing process.

Hopefully this will clear up the issue.

[mspreema]

After reading your first message, I toggled it off and re-published. Still showing the sale price, but the sale tag was gone.  When adding an item to the cart, it shows the full price.

After reading your 2nd message, I toggled it on and re-published. Still showing the sale tag and sale price. When adding an item to the cart, it shows the full price.

I have double checked each item that is showing on sale, and the sale price field is blank.

Appreciate the help! 

[rtfulk]

I just checked your site again and the red sale tag is back. I'm almost out of options, unfortunately.  Go back and remove the sale badge, republish. Then I would go an item like the Fish and manually re-enter the regular price of 8.00 and save it. Hopefully that will trigger a sync and will fix that one. If that does fix it, then you may have to go to each item that was on sale and manually put the regular price in and save each one.

If that doesn't work, then I would contact Square Support and see if they can do a manual resync.

[TheRealChipA]

I'll add one more thing before contacting Square Support.  Try what I call the "nuclear option" on your website.  IN your dashboard > Online > Online Store > Website > Site Preferences, you'll see an "Unpublish" button at the bottom.  Click that and follow the instructions.  Then, republish your site as usual.  Sometimes our website server cache gets ghosts in it and this is often the most effective way to bust them.  But if it doesn't work, either, then as @rtfulk has mentioned you'll need to get on the phone with Support.

[mspreema]

Tried the nuclear option and no change.  Thank you for suggesting.

Also tried to export data and verified no sale prices, then imported that same file. Still no change.

[rtfulk]

I've been refreshing your site hoping one of the options would work.

[mspreema · Accepted solution]

Just a followup... we have it fixed.

After chatting with online help, they figured out that I didn't have my store information completed. (Which I know it was at one point. I think all the shuffling of features it was deleted.)

Anyway... Online, then Share Settings, General

Apparently this was holding up the actual sync.

Thank you to all for the help.

[rtfulk]

@mspreema Great news. I'm glad everything is working now.

[TheRealChipA]

Yes @mspreema.. Thank you for reporting back.  I marked your last post as best answer for this thread.  That will help future sellers who might have the same issue hopefully find a resolution.

[kbundy9]

Restarting this thread. 

I am experiencing the same issue and this resolution no longer works. "General" isn't even an option anymore under Shared Settings in Online Store. I've also tried toggling "sale" tags  (which just leaves the sale price displayed with no sale tag). I've tried toggling visibility, changing item descriptions, changing sale prices, changing prices, and etc. all in an effort to trigger a sync and nothing works. 

The only thing I could get to work was duplicating items and deleting the old broken ones which is not ideal. This is still a glitch that Square needs to address.