Honeywell Hyperion 1300g Bar Code Scanner

[Sweetwillow]

So my scanner works fine until I manually enter anything into the checkout screen. I’m using the square stand with newest iPad. Once I manually enter a price then it will not scan again for that transaction. This is happening in BOTH my locations. Tried factory reset on scanner, uninstalled and reinstalled the square app. I’m at a total loss!

[JJ_]

This gotta be frustrating, @Sweetwillo

Firstly, welcome to the Seller Community I'm sorry to hear that you're here because you've run into trouble. We recommend checking to make sure that both your app and your iPad itself are up-to-date. If everything looks good there, you'll want to reach out.

If you haven't already, your best bet is to get in touch with us directly, so that a member of our Hardware team can dig in with you. When you have a moment, please reach out directly by logging into your Square account and heading here.