Discount Indicator Not Working

[Vincent84]

Hi, 

We cant get the discount indicator to appear on any items?

Any ideas?

[Breffni]

Hi @Vincent84, thanks for your post. 

It looks like the BOGOF banner displays within the item itself rather than on the image the way the sale banner does, here's a screenshot of a BOGOF I set up. 

If yours doesn't look similar, feel free to share a link to your site and I'll take a look!

[Vincent84]

Hi

Everything in this catergory is on a buy 2 get 50% off a third

Mounted Prints | Vincent Rose Photography (square.site)

It works if you add them to basket but no one knows before they add them?

This item i have done it with 3 x 8x6 Print Only

Army Jeep (World War) | Vincent Rose Photography (square.site)

[Breffni]

Can you confirm if you have the setting enabled in Item Preferences @Vincent84? I know you a photo of it above enabled but it looks like it's turned off now 👀

You would need to click Edit and then toggle on the Discount indicator option. 

If you do have this setting enabled and the badge/indicator is still not appearing, let me know and I can have our Square Online team take a look. 

[Vincent84]

There is no toggle on off like the others 

[Breffni]

Yes, apologies @Vincent84, let me check it out with the Square Online team and follow up with you. 

[Vincent84]

Thank you very much.

Again its nothing that majorly affects the page but may tempt higher sales if they see a deal

[Breffni]

Hi @Vincent84 - the Square Online team made some changes on our end with the hopes the tags will appear within 24 hours, please let me know tomorrow morning if they are still not appearing on your items. If they don't we'll need to file a ticket for our engineers to take a look at, thank you! 

[Vincent84]

Hi. They are still not showing this morning. Thank you 

[Breffni]

Thanks @Vincent84 - I have let the team know. I'll let you know when I know more! 

[Breffni]

Hi @Vincent84 - thanks for your patience. I had a look at your site and the banner is appearing now. Let me know if there's anything else I can do!