Customers unable to purchase Event tickets for an Event?

[Matt20]

I have an advertised Event (workshop) the first date passed on 24.3.25 without hitch and paying customers. However, the second date 3.4.25 on the variation drop down doesn't work as customers reporting the ticket button doesn't work? I'm flummoxed after going around in circles to fix. Any advice welcome 🙂 Thanks

Matt Brown

[Laurie_ · Accepted solution]

Hi @Matt20, welcome to the Square Community! 🙂

I can imagine how frustrating this must be, especially when everything worked so smoothly for the first event! Let’s go through a few checks to resolve the issue with the second event date (3.4.25) and the ticket button not working.

1. From your Square Dashboard, go to Items and select the event in your Item Library.

2. Scroll down to the Date and Time settings and check that the date for the second event is correctly set. If you're manually assigning tickets to specific dates using variations, consider selecting the 'This event has no end time' option to avoid conflicts with the previous event.

3. If you're tracking stock for tickets, ensure each variation has the correct number of available tickets, and confirm that the 'For sale' option is selected.

4. Lastly, under Where it's sold, make sure that Online is toggled ON, so customers can see and purchase the tickets through your website.

If the issue persists, could you please send us the URL to your site? We can take a closer look and assist further.

Let me know how it goes, and we're here if you need additional help!

[Matt20]

Hello, So, I have entered all the variations (dates) for an Event - all looks correct in Edit mode - but then when folk go to the site there are some different dates??? Any advice welcome as I cant  to work this out. 😞 

many thanks

Matt

[Laurie_]

Hi again @Matt20,

Just following up to make sure you saw my response to your initial inquiry about this issue.

Were you able to check the settings we provided?

I’m going to merge this thread with the original one where we’re already discussing the matter. If you could reply directly in that thread, it will help us keep everything organised and track your answers more effectively.

[Matt20]

Hi Laurie 

Yes! It was the no end date tab as you advised that was preventing variations ticket purchase. Thank you. 👌😀

Best wishes 

Matt