Customers unable to place orders on Online Store?

[ProvidenceFarm]

[The title of this thread has been edited from the original: Customers can not place their order]

Customers are telling me that when they get to the very end of placing an order and check out, square tells them that they can not place their order because something in their cart is out of stock.  But square won’t tell them what it is.  (Super bad idea). Then they go through each item one by one and they still can’t place their order.  So then they call me .  I identify the item for them by going through this long process of checking each one.  Then if I happen to have stock, I put the item in stock... and they still can’t check out.  So they refresh the page and have to start all over again.  There’s got to be a better way!

[isabelle]

Hey @ProvidenceFarm-

This doesn't sound right. I'd like our Support Team to look into this so we can get this figured out right away, and escalate it to our Engineering Team if need be. Please give us a call when you get a chance. 

[Dave_Heavys]

Hi there,

I've had several customers comment to me that they can't use the online store from their iOS browser. One customer went the extra mile and tried it on Safari and Chrome, with no success. Has anyone else had this issue and if so, how do you resolve it for your customers? Is it as simple as restarting their phones or clearing browsing history? Any help would be greatly appreciated. Thanks.

[nika]

Hi @Dave_Heavys. I moved your post to this thread because it looks like @ProvidenceFarm was also running into the same issue.

@ProvidenceFarm were you able to get an answer from our Support Team?

[Dave_Heavys]

HI @nika and @ProvidenceFarm , this might be the same problem, but I know in the latest case for my store, the customer was texting me and was only picking products that were definitely in stock. I even asked him to try using a different browser and he had the same issues. Specifically, he was not able to get to the checkout because it kept saying there was nothing in his cart. Not sure if it's related to the mobile versions of the browsers being slightly different than the desktop versions. Maybe a fast work around is to create a link to "view as desktop" version that I've seen on some other websites.