Customer support uk

[Immotec]

How can I contact customer support? They have asked me to validate two unusual transactions but I'm unable to upload any files. The transactions are genuine and have been transferred to my bank account, however today's card sales are not showing in the balance and the account appears restricted.

I've been unable to find a working UK phone number that doesn't require a code to get to an operator, and I cannot see any codes anywhere. 

This is pretty dire, I rely heavily on taking card payments.

I've seen plenty of horror stories and asked on social media but the same posy is removed for making square look bad 🤣

[Sam_400º · Accepted solution]

From the Support Page here:

You can contact Square Customer Success through live chat, phone or email — our number is 0800 098 8008. We’re available by phone from Monday to Friday, 9:00 to 17:00 GMT.

There may be a wait when you call, so feel free to use our callback option if you can’t wait on the line.

---

Just give them a call 🤙

[Beat1]

Where is the email for Customer support? I cannot extend my domain. It has always been paid in dollars. Now I get this message:

There is a problem with your account resulting from a currency incompatibility. Please contact customer support to resolve (error code: currency_mismatch).

I do not use phone as I am deaf

[Breffni]

Hi there @Beat1 - thanks for flagging this! 

You can email our support team here. 

I'd be happy to take a look into this for you myself. Feel free to share a link to your website here and if possible a screenshot of that message about the billing. 

[Breffni]

Hi @Immotec, sorry to hear you've been unable to get in touch with our Customer Support team. 

Please see @Sam_400º 's comment for our contact details. 

It sounds like your account may currently have a protective hold so that our team can conduct an account review and verify it is secure. You can learn more about this process from our support centre article Transfers Suspended FAQ. 

Apologies for any inconvenience caused, let us know if there's anything we can assist with. 

[Immotec]

Unfortunately , while i know why these things are in place and happen, the way it has come about and the aftermath of being unable to work now until resolved, ive been left with no alternative but to go to a new provider.

I did eventually get through to support and im being told 1 to 2 days wait. I will have the new terminal setup by close of play today and back to work tomorrow.

Of course square clauses itself out of any liability whatsoever when things like this happen.

[Breffni]

@Immotec, I have passed your feedback to the relevant team so we can continue to improve our services to each seller we support. 

If you need to reach out to us directly in the future, you can find information on how to get in touch with us here https://squareup.com/help/gb/en/article/4993-contact-square-support or you can reach out directly to the Seller Community. 

[Hallicore]

Hi there,

I'm having some real issues with communications from Squareon, I'm in the UK and you were giving best deal at the time but if I knew how long responses took maybe would have chose different.

If you have a UK base do you have a UK email address? Being UK you should be replying within a day.

But why does everything take soo long? 

[Hallicore]

Hi there,

I'm having some real issues with communications from Squareon, I'm in the UK and you were giving best deal at the time but if I knew how long responses took maybe would have chose different.

If you have a UK base do you have a UK email address? Being UK you should be replying within a day.

But why does everything take soo long? 

[Breffni]

Hello @Hallicore. Sorry to hear that you've had trouble getting in touch with our support team.

We're happy to assist you with any non-account specific queries you may have here on the Seller Community. 

For any account-specific queries, you'll need to contact our Support Team directly. There are various ways you can contact our UK support team. 

Phone: You can call Square Customer Success on 0800 098 8008. We’re available from Monday through Friday, 9:00 to 17:00 GMT.

E-mail: There may be a wait when you call, so feel free to use our callback option if you can’t wait on the line. 

Our team replies to all emails on a first-come, first-served basis. Keep in mind that it may take up to two days for an email response.

1. Sign In to your Square account.
2. On Square Support Centre, click Resources > Contact and select the topic that matches your inquiry.
3. If you have an issue that isn’t listed, click Other.
4. If you can’t find your solution, select I Still Need Help.
5. Select Email Us to begin an email message to our local support team.

Social: Tweet our local support team @SqSupportUK for fast responses to simple questions, or check out current discussions on Facebook!

Let me know if you need anything else, we're here to help! 

[Hallicore]

Thank you soo much for your response Alegra.

I have been trying all the email methods I have come across as I need to send file attachments etc. I'm currently left with a website I can't use due to errors and no response to problems so you can see my frustration with communication at the moment. Used to be pretty good

[k_atie]

Hey @Hallicore , just stepping in for Alegra here. 

If you are needing to send over some additional documents to us, it may be more efficient to call our support team. What they would usually do in this situation is have you send the documents via email while over the phone with them. This may be more efficient than communicating over email. 

You can call us on the number Alegra mentioned above, our team will be happy to help you.