I had a customer they other day that said they ordered a product twice and both times were "told" that the order didn't go through. Then they got charged twice and received two orders (digital product). On my end, I didn't see anything unusual. I got confirmation emails for both orders and all seemed fine. (I didn't notice it was the same customer on both orders, I don't usually look that close.) I only found out about her demise when she left a review on the product (4 star not 5) complaining about the duplicate order (see image). So my question is, how did she get "told" that the order didn't go through? I didn't tell her - so did my Square account send her a default message?
I did give her a refund for one of the orders. I also asked her what message she got that said it didn't go through. I'm still waiting for a response. Has anyone had a similar issue? Is there anything I can do to prevent this from happening again? Thanks!
Julie
pianomomsheetmusic.com
