Clients unable to make payments unless it's PayPal

[afrisian]

My clients aren’t able to make card payments only PayPal payments, I’ve set up & linked the business account to the site. It seems like everything on that end is completed but I’ve had a few clients say they’re unable to make payments unless it’s via PayPal. How can this be resolved?

[tranguyen]

Hi @afrisian, so sorry to hear you are having trouble accepting payments with Square!

That does sound very strange. In this case, it'd be best to reach out to our Support team directly so they can take a look to make sure the account has been set up correctly. 

To contact Square Support by phone or by email:

1. Go to https://squareup.com/help/gb/en/contact 
2. Select your topic or just click Other > I don’t see my issue, it’ll give you the option to either call or email in!

The phone number for Square Support is 0800 098 8008. The Square Support Team is available by phone Monday to Friday, 9am to 5pm.