Card "Not Charged"

[southwestjunkie]

Yesterday I charged a credit card, but at the end of the day Square says the credit card wasn't charged.  How can I get my funds?

[Valentina]

Hello there @southwestjunkie 👋 We're sorry to hear about the confusion with this transaction, but I'm sure we will get to the bottom of it with your help.

The Seller Community is a publicly visible platform, so to protect your privacy, we cannot provide insight into account-specific questions. Please reach out to our Customer Success team directly, and they'll be able to dig in with you to figure out what happened here - just follow these steps to reach out.