Cancelling a shipment

[bunnystore]

We forgot to split a shipment and now I want to cancel the shipment and start over.  Is it possible to do this?

[BernadetteA]

Hi @bunnystore 👋

Are you referring to cancelling a shipping label you already purchased? If so, was this for an order through your online store, and did you purchase the label through your Square account? 

[bunnystore]

Yes and it was an order through our online store and we purchased it through our square account.

[BernadetteA]

Ah, gotcha. As long as the courier does not scan the label, you will receive a refund back to your account as a credit. I would like to double-check on this for you, though. Can you let me know the order number for the purchase, and which carrier you went through? i.e. USPS, UPS, FedEx