Automatic Email Sent to Customer following a Purchase ...?

[marcxstar]

Hi. I'm having trouble figuring out how to do this ...

On my Square site, I sell a physical booklet that also comes with a digital PDF version. What I would like to do is have an automatic email sent to a customer immediately after a purchase with a link so the customer can download the PDF. 

But I cannot seem to find a way to set that up. 

Does this feature exist?

[JK_Fiber_Art]

Hey there Marcxstar,

I don't believe at this time that what you need to support digital downloads is available - bottom line you would have to manually send an email with an attachment or a link to another site (i.e., Dropbox for example) for the download.

From what details I can find:

Fulfillment of digital item orders must be done manually at this time.  Depending on what you’re selling, you may be able to simply send the file as an email attachment.  For larger or multiple files, you will need to upload and send your customers a link to access them.  When your customer purchases a digital item, they’ll receive an order confirmation email that lets them know the file or files will be sent to them in a separate email.

Note, there are several 3rd party digital download services that can do exactly what you have in mind however, Square is not there yet.

jk

[Bitship]

@marcxstar  I'd invite you to take a look at Bitship. Our app integrates with your Square account in a couple of clicks and let's you easily automate delivering digital files to your customers within seconds of purchase.

[mattwells]

Hey @marcxstar ,

I noticed you're trying to set up an automatic email with a download link for your customers, and it sounds like you could use a bit more help! Here’s a nifty solution: SendOwl has recently launched an app available in the Square marketplace that’s designed to handle scenarios like yours effortlessly.

SendOwl makes it super simple to deliver digital content like your PDF automatically post-purchase, which could be exactly what you need. It integrates smoothly with Square, ensuring your digital and physical products are both managed efficiently. Check it out, and feel free to ping if you have any questions—it might just be the game-changer you’re looking for!

Hope this helps resolve your query. Happy selling!

-Matt