I've seen some instagram reels that businesses are getting sued for not being ADA compliant. Does anyone know if there is a third-party plug in for this? I'm getting sorta spooked. ... View more

Many small business owners (especially service providers) use their mobile number for everything — calls, appointments, WhatsApp orders, enquiries, etc. It works fine at first, but there’s a big downside: your mobile becomes your business hotline, and suddenly you’re “on call” 24/7.   If you’ve ever had late-night messages, people calling at odd hours, or your personal number being shared around without asking, you’ll know exactly what I mean. A simple fix that more business owners should consider is: Keep your mobile number for yourself, and use a landline for WhatsApp Business. Here’s why it helps and how to set it up. Why Separate Your Personal Mobile and Business WhatsApp? Using a landline for WhatsApp Business allows you to: ✔ Keep your personal mobile number private and use what's app for your friends. ✔ Avoid late-night calls/messages on your personal phone ✔ Present a more “established business” contact number ✔ Keep boundaries between personal and business time ✔ Allow customers to message your business number on WhatsApp ✔ Still manage everything from your mobile device A lot of customers now prefer messaging over calling, but you shouldn’t have to sacrifice your personal life just to make that convenient. With WhatsApp Business, your landline becomes your public number, while your mobile stays your private one.  Using a Landline with WhatsApp Business: Yes, It Works !!! be patient!!!! WhatsApp Business does support landline numbers, but there’s one key detail that catches people out: Landlines can’t receive SMS verification codes. So during setup, WhatsApp will send an SMS first (which will obviously fail), and only then will it offer the voice call verification. 📌Setup Instructions (Important Steps) Install WhatsApp Business (blue icon) on your phone. Enter your landline number in international format (e.g. +44 1473…). It will attempt an SMS verification first. Wait for it to time out — don’t cancel it ----wait keep the app open!!!!!!!!!!!!!!!!!! After ~60 seconds, tap: “Didn’t receive a verification code?”   You will probably get wait one hour !  then if so wait an hour but you should see "did not get a verification code ! Click that and you will get the option to request a voice call.  select that ! Now choose “Call me”. WhatsApp will call your landline with a 6-digit code. Enter the code into the app — done. Your WhatsApp Business account is now tied to your landline, but you still manage it from your mobile. ⏱️ If You See “Wait 1 Hour” If you retry verification too quickly, WhatsApp rate-limits you and shows: “Try again in 1 hour” This isn’t a landline issue and doesn’t mean it won’t work — it just means you need to wait for the timer before trying again. After that, follow the steps above without rushing. ✨The End Result Once it’s set up: ✔ Your business WhatsApp is linked to your landline ✔ Customers message that number via WhatsApp ✔ You reply from the WhatsApp Business app on your phone ✔ Your mobile number stays private ✔ You control when you’re available It’s a small change with a big impact on work/life balance — especially for sole traders, florists, beauty professionals, trades, therapists, and anyone who doesn’t want to be “always on”. If anyone needs a more detailed walkthrough or has issues with verification, feel free to ask — happy to help based on real experience with the setup.   Good luck trying this - If you have a system in place as we do - where the landline diverts to mobile - turn the divert off  as you will have to press key pad #9 have a paper and pencil ready. then hey presto you mobile number is yours again!     Also Great if you use the "chaty" add on for your square online site. https://chaty.app/    ... View more

I searched the Community for this topic and there are LOTS of threads about collecting customer emails, but nearly all are archived -- so I'm starting this one fresh. I use Square Terminal when I conduct POS transactions at festivals and art shows, and I have a decent number of repeat customers at those events. I understand that Square won't reveal a customer email address that has NOT been provided directly to me, so I end up having to ask for it ("would you like to join my mailing list?") and adding them at the email marketing prompt at checkout.    HOWEVER: If a customer *has* shopped with me before, is on my email list, has just made yet another transaction (sometimes even later that same day or the next day), all using the same credit card and contact/email receipt information.... WHY can't Square recognize that the customer exists and connect them to the sale? Square apparently doesn't recognize them in any way. In order for me to keep customer sales history records, when a customer makes an additional transaction and becomes (or continues to be) a repeat customer, I have to *manually* attach the sale to this person by yet AGAIN asking them for their email address, and typing it into the field at the marketing prompt. Why?!??!!    I really want someone to tell me that I am a dunce and I just need to toggle something on or off to make this connection start working. For what it's worth, I have the Square Online Plus plan. I hear lots of folks talk about Square for Retail, though from what I've read in the Square documentation (see link), it wouldn't make any difference. I'd love to be wrong about that.   https://squareup.com/help/us/en/article/5976-get-started-with-email-collection-tools ... View more

Hi, I am a bakery tutor, particularly bread baking and sourdough. I teach live classes, and have used Square to process payments for live classes and for ancillary products such as utensil that I sell to students. I now want to start marketing live streaming classes and recorded classes. I think I can set that up, but does anyone have any hints and suggestions as to how to do this in the best and easiest way? ... View more

Hi Square Community 👋   After extensive testing, I’ve decided to step away from the Square Loyalty program for now. The current points-based system works well for retail, but it’s not well suited for service-based businesses.   For services, the points model becomes cumbersome:   Requires frequent manual entry Points reset after redemption, which feels counterintuitive Deposits and partial payments don’t automatically earn points, making tracking inconsistent   The Core Issue   In service-based businesses, loyalty is built through visits and progression, not just spend. Clients don’t “start over” after redeeming a reward — they continue building results and trust over time.   Proposed Upgrade: Per-Visit Milestone Rewards (No Points)   Instead of points tied to dollars spent, rewards would be based on completed visits or services.   Why This Matters Eliminates confusing point math and resets Reflects natural client progression Reduces manual work with deposits and partial payments Creates clear, motivating milestones Makes loyalty easier for both clients and staff I’ve fully transitioned my business to Square and love the ecosystem overall, but loyalty has been the most challenging piece for a service-based model.   I know Square offers integrations with third-party loyalty programs, so I’d love to hear from others:   👉 What loyalty programs are you using for service-based businesses, and which ones do you recommend?   Thanks for reading 💛 ... View more