Team Member Status and Wages for Solopreneurs

[Laura_B]

Hello!

I am the owner of a company that offers fitness classes, and the only instructor. When I go to Team > Team members, I see a record for myself, my Job is set to "Owner". The Status on the right shows "Incomplete", meaning some additional information should be entered. I've entered all information I could, except for wages. It is my assumption that the Status is "Incomplete" because of missing wages. Is this accurate?

I don't understand the importance of wages considering that I am a one person company. Do I need to set up wages for myself and why?

Will the "Incomplete" status have any negative impact on any functionality?

Thank you!

Laura

[Sammie_C · Accepted solution]

Hi @Laura_B, we appreciate you reaching out here on the Square Community.

After chatting with our Operations team, they figured out that a few things just needed to be saved within your account. They went ahead and did so, and now it looks like your account should be setup as needed.

Please let me know if this fixed this for you! If not, we can take another look.

[MaryamAlima]

Hi Sammie_C! I'm having the same issue with my account. Do I need to call in, or can it be resolved via this chat?

[Sammie_C]

I can definitely take a look!

To make sure I get the correct information over to our Operations teams, are you experiencing the exact same issue? Are there any differences?

[Laura_B]

@Sammie_C Many thanks for having your Operations team check it out. My status now shows as "Active".

[Sammie_C]

You are welcome. This is great news, @Laura_B! Glad this is now resolved for you. Please let me know if you end up needing any other assistance with anything else Square.

[TracyMacD]

I am having this same issue, being the owner and sole practitioner, it is saying my status is incomplete and i can not see why that would be. Could someone help, please. 🙂