Suspended access to Square Payroll

[cflaten]

Having a problem with Square payroll not charging my account for the service but they don't have a problem charging my account for payroll.

I called them 2 weeks ago when I got the first email saying my payment failed and they confirmed my account is verified for over a year and that payroll keeps coming out, said it should be fine. I got an email today saying payroll access is suspended for non-payment. Any suggestions on how to fix this?

[LLCafe · Accepted solution]

Hi @cflaten,

The funding account for Payroll and payment for the Payroll Services are setup in two different locations. If you go to the Square Dashboard > Accounts & Settings > Business > Pricing & Subscriptions you'll be able to verify your payment information for the Payroll Services. If payment for the service is the issue that should be where you can correct it.