How do I stop Square from asking people to clock in?

[Amanda_Bierock]

We recently switched to using Bar Powered by Square for Restaurants (previously used Square POS). Now, when certain folks put in their passcode it prompts them to clock in. We don't have and don't pay for scheduling/time sheets/payroll etc. I have read several threads but none seem to apply to my situation. Any advice?

[MayaP · Accepted solution]

Hey @Amanda_Bierock - Thanks for hanging in there while I got back to you. 

You should be able to disable that from your Square Point of Sale app, tap Settings > Shifts > Toggle off Track team member time, or from Dashboard. You can learn more here. 

If you have any other questions please let me know! 

[MayaP · Accepted solution]

Hey @Amanda_Bierock - Thanks for hanging in there while I got back to you. 

You should be able to disable that from your Square Point of Sale app, tap Settings > Shifts > Toggle off Track team member time, or from Dashboard. You can learn more here. 

If you have any other questions please let me know! 

[Amanda_Bierock]

I don't see Settings > Shifts > Toggle off Track team member time in our POS. We aren't currently using the Square Point of Sale app. We have switched from that app to the Square for Restaurants app. We didn't have this issue until we switched. The info in the help article for doing this in our Dashboard also doesn't help. It describes steps to turn on time tracking. I don't want to do that. I want to stop our Register and iPads from prompting certain folks to clock in when they enter their code (it does it for some, but not all employees).

[Amanda_Bierock · Accepted solution]

Never mind. I found what I needed. Here is what worked: 

1. Sign in to Square Dashboard and go to Device management (or Settings > Device management) > Modes.
2. Select an existing mode.
3. Click Manage under Settings.
4. Click the plus icon + next to Add-ons.
5. Click Remove next to the add-on you want to remove.
6. Click Delete to confirm.

[MayaP]

Good morning @Amanda_Bierock, thanks so much for the update!

I’m really glad to hear you were able to get this figured out. If you need anything else, please don’t hesitate to reach out and let me know.