Inventory Assigned to Wrong Item

[underhillplants]

Entering an order into inventory today, Square screwed up and assigned the inventory to the wrong variation of an item multiple times. This only happened for the items that I added a new variation to as I was also adding inventory, which has never been a problem before.

So for Item 1, I have Variant A, B, and D. I added a Variant C, and then received stock, added the unit cost, and the retail price all to Variant C. After saving, closing out of Item 1, and then opening it again, Square has saved Variant C with the retail price I listed for it, but no stock and no unit cost. Instead, Variant B now has the stock and unit cost that I assigned to Variant C.

This happened for multiple items, and has wasted a lot of my time going back to adjust everything to be correct again. I didn't have any issues with my items that I added stock to without adding a new item variant. It was also pretty random which other variant the stock and unit cost would be assigned to, not always the next variant in order.

Has anyone else had this issue? Is this a known new issue, and is Square fixing it? Obviously not an acceptable glitch.

[Candlestore]

@underhillplants ;

I have not had this issue when adding new items or varients.  Now all my varients have Unigue GTIN's and SKU's for scanning.  The only time I had this before was when I used an Item called 16oz Candles and they all had the same GTIN but different SKU's.  If I scanned the GTIN Square may assign the Stock to the Generic 16oz instead of the correct Scent.  Once I figured that out I made sure all varients had a unique SKU that I use for the Barcode.  Usually in Square if Multiple items have the Same SKU or GTIN you get a pop up to choose which item or variation you want to change.  I do this for my Holiday jars.  Like A pumpkin jar for example all my scents for the Pumpkin jar have a Variation for if a customer would like the scent Apple Pie in a Pumpkin Jar.  I can scan a Pumpkin jar GTIN and the search for Apple Pie which has a Unique SKU.  That way I can choose that for the Custom order and charge for it.  My Pumpkin Jars I usually stock in 5 or 6 Pumpkin Scents but my other scents are all custom made to order.  The other thing could be is if your Barcode reader read only a partial Barcode (GTIN or SKU) which mathed the wrong item.  I have had this where my scanner might read 5 characters and pop up a Multiple choice list of a few items that matched the 4 or 5 characters the scanner read but the other chacaters were missing. 

If the above does not help maybe mentioning How you were receiving the Inventory to stock would help.  Did you receive it through a Purchase Order, Tappiny Inventory Receive Invetory on your POS and then Scanning the Item?  Or did you type in the Item, Tap or Click the Item and then choose Receive Item?  Square has multiple ways to receive inventory and this would be helpful what your process is.  

[underhillplants]

Unfortunately, this happened when I was manually adding typing in the item, clicking receive stock, etc. No chance of barcode issues.

[MayaP]

Here’s a polished version:

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Hi @underhillplants, thanks for bringing this to our attention.

Is the issue still occurring? If possible, could you share a video of what you’re experiencing? That would help our team better understand the situation.

Additionally, are you making edits directly in the app or through the Dashboard? If you’re using the app, is it up to date? Could you also let us know what browser and device you’re using? If you’re able to try another device, does the same issue occur?

This information will be super helpful for us to assist you further!