In Person Order Print, Now Printing automatically for All POS Transactions, not just Future Orders

We used to be able to automatically print In Person Tickets for future/scheduled Orders only.   Now when the setting is turned on, it is printing order tickets for all in person sales transactions at the POS.    Several changed to how order tickets print happened approx. 2-3 weeks ago. 

 

First we noticed our fulfillment setting for online ordering was turned off,  then we noticed the online order tickets were no longer automatically printing.    We were able to fix both of these by turning the settings back on.  

 

However, we still have one issue:  We turned back on the option to print In Person Oders.   Then tickets start automatically printing for all in store sales transactions made at the POS.   We do not have a kitchen printer.  We do not need it to automatically print for every transaction made in store. We used to be able to print In Store Order tickets automatically for just Future / scheduled Orders.   

 

We also notice that every sale transaction is now showing as completed in the Orders Queue.    The Orders Queue for use used to be just for Orders (In Store future, Online, Delivery, etc).  Now every transaction  is showing under complete in the Orders Queue. 

 

For now we had to turn the In Store Order print setting off.  But this is a problem for us disrupts our normal In Store Order fulfillment flow.   

 

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Square Community Moderator

Hi there, @themarilyngroup,

 

We appreciate you posting this and bringing this to our attention. What version of the POS are you currently running? We would like to do some digging to see if this is a known issue with a fix or potentially get this escalated for you. Thank you!

Ellie
Community Moderator, Square
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