How to make police report

[CrystalEntity]

I want to make police report about 2 customers stole $1000 worth jewelry from my store which payed by credit and debit card. 

[Laurie_]

Hey there @CrystalEntity,

Thanks for reaching out to raise this with us. Very sorry to hear you've had this experience with your customers.

Can I confirm whether you have received disputes against your Square account for these charges?

If you have received disputes against your Square account, you can elect to challenge these disputed charges by submitting supporting evidence for the transactions. It will be up to the cardholder's bank to determine whether the funds are returned to you or the cardholder. You can learn more about Square's dispute process here.

Once banks have made a decision, this is unfortunately final, and Square is unable to further assist you with any claims you make against the disputed charges.

In this instance, we advise contacting your local authorities to escalate the matter further. Should you require assistance in exporting information from your Square account, we would be more than happy to lend a hand.

I hope this helps to provide some more context around this process. Please do not hesitate to reach out to us here with any other questions that may arise.