How do i restore all items on the website?

[tuckertexas]

This is the third time in 2 months that all my items have disappeared from the second page of my website. Last time I had a text saying that Weebly had an error and was correcting it. Apparently they have the error again. Whom do i complain to to get it corrected?

[sayra]

Hey @tuckertexas. 

Can I please get more details regarding your items. Which page and what item names are you missing? To be clear, you can see them in your Item Library, but they don't show on your website, right?

[tuckertexas]

That is correct. Website is www.tuckerstexasturnings.com. This is the third time this specific problem has occurred. 
Partial item list:

ash bowl E

birch bowl C

black limba bowl A

bubinga bowl A

cherry vase A

Jatoba box A

laminted clock D

laminated necklace F

oak lamp A.

Let me know if you need additional names of items.

Thanks for your help.

[sayra]

Hey @tuckertexas. Thanks for sending this over. I was able to locate every single item you sent, except for "Laminated Clock D". However it is not located in your Item Library either. The items you have set as "Available" in your website editor are showing on your website to sell. 

If this continues to happen please let me know but everything looks good on our end. 

[tuckertexas]

Sayra, either the condition has happened again, or else there is a problem between my computer and the website, since I continue to get the message "The page doesn't currently have any products. Please try again later." on the items page of my website. Let me know if you can still access the items, since I cannot see them either on my computer or ipad.

Thanks.

[sayra]

Hello @tuckertexas - Sorry to hear that you continue to have issues with your items. My suggestion is to contact our Support Center directly to troubleshoot your account further and determine if we need to get escalate the case. They will be your best resource. 

Our number and business hours are as follow: [Redacted], Mon–Fri, 6 a.m.–6 p.m. PT. -you'll need your customer code. The steps to look up your code are here.