Categories Not Assigned Upon Item Import

[amitramani]

I have started importing items from my legacy POS based system (Quickbooks Desktop) in CSV format. Even though I map Category to "Department Name" column, the items do not have a category assigned.

I have checked, all items have been imported, but no categories. 

How do I fix this?

[Alex_ · Accepted solution]

Hi @amitramani,

Thanks for posting in the Seller Community. 

Are you using the template offered in our support center or within your dashboard? If you are experiencing issues after checking out our troubleshooting steps outlined in this article, I recommend giving our support team a call for assistance. 

Feel free to check out all the ways to get in touch here.