Hello Square Support Team,
I wanted to reach out to share some feedback and a request regarding recent updates to the POS system. While I appreciate the ongoing improvements—like the new search feature—it would be immensely helpful if you could provide clearer communication around upcoming changes. This way, we can be fully prepared for any adjustments that might impact how we use the system day-to-day.
For example, the recent update changed the way our barcode scanner interacts with the system. Previously, scanning an item would automatically add it to the cart, regardless of other functions being open. Now, if the search functionality is active, scanning only performs a search rather than adding the item to the cart. This unexpected change has nearly led to accidental giveaways, as items didn’t scan correctly, and we were unaware that they hadn’t been added to the cart.
Such issues can directly impact sales and customer service if items are given away unintentionally. Each time something like this happens, it affects both our revenue and our team’s efficiency. Additionally, some of our staff members are not very tech-savvy, so having a brief document outlining the changes and any new operational details would be beneficial for training and daily operations.
Lastly, from a usability standpoint, I believe that in any POS system, a barcode scan should always add the item directly to the cart, regardless of which function is open. This helps ensure smooth, accurate transactions every time.
Thank you for considering this feedback. I hope we can find a solution that works for both the software updates and our in-store experience.
Best regards,
John
@Lou8 Thanks, now let me add to the pile 😜 https://www.sellercommunity.com/t5/Square-for-Retail-Group/Bug-Report-Inventory-Transfer-Update-Brea...
