Do we have a Square outage today?

[Rick54]

I have members complaining that they haven't been able to process payments all day today.  

[Summer2024]

Hi @Rick54! 

We are currently not experiencing any outages or reported service disruptions at this time. Where are members trying to process payments? 

[Rick54]

Thanks for the note.  I'm with Oceola Fish and Game Club in Lake Country.  

[Summer2024]

@Rick54, it's great to hear your payments are processing and everything is working correctly! 😊

Please do not hesitate to reach back out if this happens again. 

[Summer2024]

Hey, @Rick54! Thanks for the information. 

I would suggest reaching out to our Support Team directly to see if they can assist with troubleshooting in real time if you are still having troubles processing payments. We can't see account specific details in the Community to see what could be going on here.

If you'd like to speak with our Support Team by phone, you can give us a call at 855-700-6000 between 6am-6pm Pacific Time Monday-Friday. 

[Rick54]

Thanks but I've just checked and we had four sales processed after 2:15 pm today.  No word from Square Up, but the system is working.  I've communicated with the people who's purchases were not processed.