Solved: Re: Using Retail App and adding a tip to cash sale

Robertwf · ‎04-03-2023

I have had a few customers give me cash for products sold and they gave me more than the amount and they said add it as a tip but I don’t have that option when entering it into the retail app when charging and selecting cash as the transaction. Is there a way to do this or do I have to go about it another way?

TheRealChipA · ‎04-04-2023

I thought that might be the case! Back during the lockdowns I spent a few weeks running my establishment myself until I had things in order to bring back a few employees. Thankfully, being an outdoor ice cream shop, we were able to stay open more or less. Anyway, as an owner, I obviously could not keep tips that were being thrown at me! So, I just created an item in my POS called Donations and entered the cash tips there every day. Then, I booked those in my accounting software as “Donation Income.” That kept me perfectly legal on all fronts. I even put up a sign to let people know where their kind donations were going.

That’s about the only work-around I can offer!

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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TheRealChipA · ‎04-04-2023

Hi @Robertwf. A couple of questions so that I give you the correct AND legal answer.

Do you have tipped employees? Or are all of your employees commission/hourly?
What do you do with this extra “tip” money? Does your business keep it, do you distribute it to your employees whether or not they are tipped employees?

I think after you answer those two questions, I can give you another way. To answer the first part of the question, you can not add tips to a cash sale. Cash tips are handled a different way, through the clock-out and payroll side of Square.

Regards,

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

Robertwf · ‎04-04-2023

Actually, the tips go back into the business as I am the only employee for my company. Hope that helps. I think I finally figured it out but I’m open to any other suggestions or tips. Thank you

TheRealChipA · ‎04-04-2023

I thought that might be the case! Back during the lockdowns I spent a few weeks running my establishment myself until I had things in order to bring back a few employees. Thankfully, being an outdoor ice cream shop, we were able to stay open more or less. Anyway, as an owner, I obviously could not keep tips that were being thrown at me! So, I just created an item in my POS called Donations and entered the cash tips there every day. Then, I booked those in my accounting software as “Donation Income.” That kept me perfectly legal on all fronts. I even put up a sign to let people know where their kind donations were going.

That’s about the only work-around I can offer!

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

Robertwf · ‎04-04-2023

Thank you and that works out. I’m still getting use to all the functions of square as I was using QuickBooks in the past but I find it was easier to run one thing until I get a bit bigger then switch over when I can afford it. Thank you again!