Square Kiosk Ineligible Message

[Popcorner]

Hello,

I have purchased the kiosk hardware and cannot get logged in to start setup, I cannot generate a device code to use. I have downloaded the Square Kiosk App on the ipad. At this point, I have spent hours on the phone with tech support, many emails back and forth with email tech support and they have not been able to help either. The documentation that was sent is basic at best, but I feel it shouldnt be this difficult to make this work. Does anyone know HOW to get past this message? I have tried undocking the ipad, with the ipad in the kiosk hardware and no luck. I get this message that I am ineligible for the kiosk experience. This is after I select the Kiosk tab in the dashboard, and clicking the GET KIOSK button and selecting my location.  Help!

 

[JJ_]

Hello there @Popcorner

I am looking into this one for you and have escalated this to the team in charge of Square Kiosk. As soon as I hear back from them, I will be back here to let you know. 

This isn't the experience we want you to have, and I hope we can find a solution for this soon. 

[JJ_ · Accepted solution]

Hello again, @Popcorner 

Just heard back from the team that works on Square Kiosk, and they were able to successfully identify the situation happening here: 

This is happening because you have a Square Account and a Weebly account under the same email, and these accounts are not connected.

Here are two routes you can take today to solve this: 

1. Connect your Square Online and Weebly accounts by logging in to Square Dashboard, clicking Online, and then logging into your Weebly account.
2. If you wish to keep your accounts separate, or if you run into an issue while trying the first option, the solutions would be to change the primary email on your Square Account momentarily to a different email address, onboard to Square Kiosk, and then change the email back to the original email address. 

I hope this information is helpful! Will keep an eye out for your reply here! 

[Popcorner]

Just wanted to thank you for helping me get set up. Option 2 was the way to get everything up and running. Thanks again for your assistance!