Add to self-service tab from POS systems

[ptrbkr]

It's so crazy to me that this isn't a thing that I've spent a month assuming I just couldn't figure it out, only to realize it truly isn't possble because the self-service/QR order system is completely disconnected from the POS/table service system.

- QR code/self-service orders that are tied to a specific table don't show up as checks on that table at any POS systems.
- Checks started at a table via QR code can't be adjusted or added to from a POS system.

The fact that the QR code ordering process is built off of the "online store" paradigm and remains completely separate from in-house service styles is maddening, and we're actively worked to get off of Square if we can't fix it.

The process we expect to be able to use is:

1. A guest sits at a table and starts a check from the QR code, pre-authorizing their credit card
2. That check is attached to their table, and the table view on the POS systems shows open checks by the table
3. A server is able to walk around with the mobile POS and ask if anyone would like anything, and add that thing to the existing check attached to that table

What it's actually like right now:

1. Someone sits at a table, opens a check, orders a drink
2. Drink is fulfilled, but no way to checks by table, so if the printer didn't print (which has happened plenty), it's nigh impossible to find an order
3. Server walks around to ask if anyone would like anything else, and to be generally hospitable. Someone says yes, but now they have to create a NEW tab with the mobile POS system, or be told to go back through the QR code again.

It's very clear that the online store functionality being used for QR code/self-service functionality is not fully integrated and needs serious work. Our guests hate it right now, and I see no serious efforts toward addressing the hybrid system that many bars and cafes are using. We're only use Square for two months and we're ready to rip it out.

[AndyB1]

Same thing just happened to us. Even with square offering us a 3rd party integration to start tabs. We can even comp a burger or add a discount. We have to do a refund that occurs extra credit card fees. 

[AndyB1]

This is so disappointing moving from a system that functioned properly to a system we were told could do the things we needed. I’m working hard not to lose the trust of our staff. We just made their jobs to offer hospitality difficult.