Square terminal printer not printer

[lites]

I have a handheld terminal and the printer is not printing...it sounds like it does and feeds the paper out but nothing is on the paper.  Is there a place to add ink or any help?

[JK_Fiber_Art]

Hi Lites,

The built in printer uses thermal paper - no ink.   Try removing the paper and reinserting.  I believe you can then test your receipt printer via the steps below:

Settings

Hardware

Printer

Test Print

If it's still not working, best to contact Square Support for assistance.

jk

[VanKalkerFarms]

is the paper in the correct way?  I believe thermal paper might only print on one side of the roll.  

[_Violet]

Hi @lites - Thanks for reaching out to us with your question. I see this is your first post in the Seller Community so I'd like to officially welcome you! 🎉👏

I'm sorry to hear that you're having some trouble with the printer on your Square Terminal. In addition to the tips that @JK_Fiber_Art and @VanKalkerFarms have provided, I'd like to share some further details with you that may help here. Please take a look at the Printer troubleshooting steps listed in this Support Article.

If you are still experiencing this issue after troubleshooting, please contact our Support Team here. And just to remind you, your Square account has access to 24/7 Phone Support since you own the Square Terminal 🙂

I hope this information is helpful and is able to resolve the issue but please do let me know if you have any additional questions.