Can the battery be replaced on a square terminal?

[ptf]

It will no longer hold a charge for our hours needed. I know it can be plugged in but our help cannot seem to pay attention to the icon to see if it needs plugged in. So of course it runs down in the middle of a rush. I even have power banks available but alas.....

also if I reset to factory settings and then reload current software will that possibly help

[MayaP]

Hi @ptf,

I am sorry , I hate to hear the terminal is giving you some trouble. That is really frustrating because they are expensive!

Yes, lets go ahead and try factory resetting the terminal. 

Also do you have another usb-c charger, like a phone charger. Does it charge the terminal?  Does it hold charge? If you continue to have issues we might need to replace the charging cord. 

Please contact our Hardware Support team so they investigate, they have more resources to look into this further than we can. You can reach support at 1-855-700-6000 squ.re/contactsqsupport .

We appreciate you working with us! 

To reset your Square Terminal:

1. If you have taken any offline transactions, be sure to reconnect to the internet and process them before proceeding. Pending offline payments will be permanently lost and the funds won’t be captured when you reset your device.

2. Tap More.

3. Select Settings > Hardware.

4. Tap General > About Terminal.

5. Scroll to the bottom of the screen and tap Factory Reset > Confirm Factory Reset.

6. Tap Reset one last time. From here the countdown will begin and your Terminal will reset.

Note: If you’re unable to access the Terminal settings, hold down the power button for 10 seconds until you see a black screen with a count-down timer. Keep holding down the power button on that timer goes to 0 and the screen says you can release the power button.
Once the reset is complete, you’ll need to:

1. Go back through basic setup questions like your time zone.

2. Reconnect to the internet.

3. Sign back in with your email and password or device code.

4. Add accessories such as cash drawers, printers, scanners or scales. Learn more about connecting compatible hardware to Square Terminal.

5. Adjust any settings back to your preferences.