Square Register on Ipad no longer offering print sales report option

[808pielady]

We have used the square app on our ipad for the farmers market for years.  We have the square printer connceted.  In the last couple of months we have lost the option to print the sales report at the end of the day.  We can print the drawer report but not the sales summary.  We can email it, but not print.  

I was told to check that our app is up to date, and it is.  Any other help you can offer?

[Summer2024]

Hi there, @808pielady! 

There should be the option to print the sales summary as long as you have a printer connected.

Have you tried recreating the printer station and see if that helps? Or disconnecting and then reconnecting the printer? 

Let me know if this works!

[808pielady]

Yes, we have a printer connected.  It gets disconnected and reconnected every week, as we only use it here at the shop and not physically at the market.  The printer shows as connected.  We can print the cash report, but not the sales report.  This is a relatively new problem.

[Laurie_]

Hi @808pielady,

Thanks for getting back to us about the printer!

Sometimes the app itself will need to be deleted and reinstalled if you're running into minor bugs that weren't present before. It's also worth double-checking that your device is running the latest iOS version. If the issue persists, I suggest reaching out to our Support Team directly. They can help by attempting to replicate the issue to determine whether it is specific to your Square account or your device.

You'll be able to reach out on 1800 760 137 tomorrow when our lines reopen (Mon - Fri, 9 am - 5 pm Melbourne time).