Receipt printing, after Customer selected "no receipt"

[lennys26]

The title of this thread has been edited by a Square Moderator from the original: "Printer Always Prints Receipts"

I am using the Square Register with a Star TSP100III receipt printer in a retail environment. The printer ALWAYS prints receipts after I enter the money that the customer has paid. This happens  irrespective of whether the customer selects to print the receipt or not on the customer display.

How do I disable this so that the printer only prints receipts when the customer (or I) request it?

Thanks.

[Candlestore · Accepted solution]

@lennys26 ;

For this issue you need to Setup a Printer Profile in your Square Dashboard.

I did this for my Receipt Printer Profile.  One of the Settings is when to print a Receipt.

I think there are 2 choices, Automatically and Manually.  When on Manual this only prints a receipt when you Press Printed Receipt option.

Here is a Link to setup Printer Profiles :7930-beta-printer-profiles 

[lennys26]

Yep - that worked. Thanks.

It is curious that once set up, there is no way to see - or change - this setting. I had to delete the profile and then add a new one with the setting for "manual". (or at least, I couldnt find a way to change the existing profile).