Orders do not allow weight?

[lennys26]

I am not sure if this is a bug or if I am just missing it....

It seems that when I set up orders (for my suppliers) on the Register using Inventory->Orders, I can only create orders with whole units and not any decimal point.

As an example, the below item (Olives) are purchased [sold and inventoried] by weight. In this case I am trying to enter 8.87. Even though the keyboard has a decimal and it blinks when I select it, it does not appear and I am left with 887.

 

Is this a known issue? Is there a work around?

[frances_a]

Hello @lennys26 👋

At this time, purchase orders only support whole numbers. This means you will not be able to enter any decimals that way, unfortunately. 

Once you receive the order, you can update the item's stock using the "Stock received" option and you'll be able to enter decimals this way. 

Thank you. 

[lennys26]

@frances_a Thanks for the reply.

So just to be clear, I am going to list the steps just to make sure I get it.  I need to actually put orders with incorrect values, then when the items are received:

• accept those incorrect values (in order to close the pending order)
• then go to each item (either in Items or the Inventory list) and do a "Stock Received" (taking into account the difference between what I accepted in the first step and what was actually received?

This will totally mess up reporting. Since products are purchase/inventoried/sold by weight, not being able to price them correctly - either in the purchase orders, or upon receiving them - will throw off all sorts of reports.

...Or am I over thinking this? 

[JaimePitt3]

It looks like the system only accepts whole numbers for orders. If you need to enter decimal weights like 8.87, check the settings or contact support to see if decimal entry can be enabled.

[lennys26]

Although there has been no movement on this issue and it is still causing big headaches, I wanted to update with some new things I have found. Hopefully this will help someone encountering the same problem.

Inventory does understand the concept of decimal units. I have items that are "bundles" and use decimal amounts (0.5, for example) of other items. The system does correctly accept these usages and track them appropriately in stock counts. What is problematic is that when I need to adjust these decimal units, I cannot.

For example, I have a sandwich that uses 0.5 units (1/2 container) of cheese. This works fine. However, when the remaining 0.5 needs to be thrown out and removed from the system, while I would normally go to inventory to adjust the counts, this area does NOT allow for decimal units (despite there being a decimal button on the POS screen).

Anyhow, just hope this helps someone along the way. And, of course, if Square wishes to address this, comment here or provide links to the feature request so that we can upvote it, it would be great.

[Sineaid]

Hi @lennys26!

Thanks for the follow-up post on this. 

I can see that our product team has been in discussions about this quite recently, so I’ve gone ahead and shared your specific experience with them, and requested an update on any planned work around the topic. 

I’ll let you know here as soon as I have a response. 

[Sineaid · Accepted solution]

Hi @lennys26,

Thanks for your patience while I was awaiting a response on this.

I’ve had an update from our product team to confirm that work is underway to improve the functionality when receiving and ordering stock, which they believe will address the concerns you’ve raised. The work is at an early stage, so I wouldn’t be able to provide more granular details at this time, but it is expected that the additional inventory and unit conversion features should be available by the end of Q1 2025 (Subject to change). Work is then expected to begin on aligning the purchase order flow to those changes.

I appreciate that the update is quite high-level at the moment, but I’ll keep an eye on the conversation, and try to bring you more details as they emerge.