Issues with Contactless + Chip Reader taking payments

[jstev26]

In the last 3 weeks my reader will not process credit cards when dipped. It will swipe and it will tap but will not process any credit cards that I insert. Please help if you have any idea why

[_Violet]

Hi @jstev26 - Thanks for reaching out to us with your question. I see this is your first post in the Seller Community so I'd like to officially welcome you! 🎉👏

As for your Contactless + Chip reader, I'm sorry to hear you're having some trouble with chip payments. I suggest trying the troubleshooting steps listed here. 

If you aren't able to resolve this issue by troubleshooting, please reach out directly to our Support Team for further assistance. They will also be able to escalate this issue to our Engineers and help you with a warranty replacement if needed.

I hope this information is helpful but please do let me know if you have any additional questions.

[DoghausBrewery]

The past couple days my Bluetooth contactless/chip reader has stopped reading chips when inserted. Keeps saying couldn’t read, try inserting again. The contactless tap option still works fine. And for non-tap cards I still have a swipe reader that works.

I have tried the troubleshooting guide and turned everything off and reset and re-paired reader and iPad. No luck.

I’ve been using this reader for a few years with no issues. Is there something else I can try? Or do the internal contacts just wear out overtime and stop working?

Thanks for any insight!

[_Violet]

Hi @DoghausBrewery - Thanks for reaching out to us here on the Square Seller Community👋

I went ahead and merged your post to an existing thread where I responded to another Seller who is experiencing this issue as well. Please see my reply above to @jstev26 for further instructions.

I hope this information is helpful but please do let me know if you have any additional questions.