Export csv

[LemontBlockAA]

I no longer see a way to export transaction detail to a CSV file on my computer. Nor do I see a way to set the date range. A week ago I could do this. Where did these tools go?

[flourishmarket]

I'm wondering the same thing. Super frustrating. Hopefully its a glitch!

[winegal]

Same! I use this tool on a monthly basis. Anyone have any updates?

[janjwoodables · Accepted solution]

There is a few other threads on this, here is the working response....

If you don't know how to zoom out - hold down the ctrl key, and hit minus until you see the button top right corner

I had to "unzoom" my screen size on my laptop in order to find them. I had NO scroll bar at the bottom of my screen. But at least they're still there! WHEW!!! 

[LemontBlockAA]

CRAY-ZEE!!

JanJWoodables is my hero!  So I hit Shift plus the minus symbol key (Wonderful world of windows

computing, btw) and There's my favorite little Export button, and my calendar start/stop tool is back too. 

I was losing My Mind. Thank you X 3!

[RamseyPTO]

Did reports in Square changed in the last couple weeks? We always ran item sales reports with custom dates and exported but neither option available...export button not even showing for any reports ???🤞

[BernadetteA]

Hi @RamseyPTO 👋
 

Sorry to hear you are running into this issue! We have a known bug filed with our Engineers regarding this. You can follow along with updates here. 

In the meantime, we do have a work-around that will allow you to run your specific reports. Take a look at @janjwoodables pinned Best Answer at the top of this post. 😊

Depending on your computer, zooming out on your browser (using Ctrl + - (minus key) on Windows or Command + - (minus key) on Mac) will make the missing elements available at this time.

[icecreamnation]

I have 3 active locations and utilize Reports to display a daily summary for a particular week or month for a specific location and export the report. Recently the Reports home page no longer has 3 of six drop-down buttons (Summary, Location, All day). The Export button is gone too.

I have signed in from 4 different desktops and an Ipad with latest version of Chrome and Safari. All failed. A friend also logged into their account and found the same problem.

I contacted a Square customer service rep., they signed into my account and Reports showed normal for them and said the problem was on my end.

Reporting is a critical function of Square, how can I restore the previous functionality? 

[hullofarmwife]

I'd like to second this with all of the above missing features. I can no longer select a custom date range (only month/week/etc.), export reports, or search transactions from the web dashboard or the app. These are all pretty fundamental items, so I'm sincerely hoping it's an unintended bug and that these features weren't rolled back for some unfathomable reason. 

[Motto]

I have the same issue. Makes no sense for support to say "it's on your end" when it's a web based system. It's on THIER end obviously. Please fix this Square!

[janjwoodables]

I'm in this boat as well - fix the reports! You broke them, you fix them - it can not be 4 of us and all have the same local issue!

I have tried this on 3 different browsers!

There is no longer an EXPORT feature for reports!!!!!!

[janjwoodables]

Working fix...

Zoom out - hold down ctrl key and press minus until button appears top right corner

I had to "unzoom" my screen size on my laptop in order to find them. I had NO scroll bar at the bottom of my screen. But at least they're still there! WHEW!!! 

[Motto]

In the Chrome browser I changed the Zoom to minus 80% and then report controls appeared, with the full calendar to do custom date ranges. Very weird that this is happening, but that is a temporary fix. 

[ScottyV]

UPDATE: Apparently, there is a known bug for this issue.

Changing your "Zoom level" from 100% down to 90% or 80% will bring the column heading and data into view. It is my understanding that the developers are working on a fix.

I navigated to "Invoices" then choose "Invoices". Once there I noticed today on my laptop that the Date, Customer, Status and Amount column headings are missing as well as the data for those columns.
I CAN see the correct data on my desktop PC.
Both machines are on the current version of FireFox.
Additionally, I have tried Chrome on the laptop with the same results. The column headings and data is missing.

I have done all the "normal" things I can think of: Rebooted the laptop, cleared the browser cache.

Is anybody else seeing this behavior?

[Minion]

I just noticed this same issue not to long ago myself @ScottyV 

[BernadetteA]

Thanks for posting, and sharing @ScottyV

We're working on merging all of the posts about this to one thread so we can keep track of contacts, and provide updates to everyone at once. 

We appreciate you taking the time to update your post so that you could share the work-around with more sellers! ❤️

[Danielspizzeria]

What happened to our Square Dashboard "Reports?"  

They UNNECESSAIRLY changed the look of the reports "Sales Summary"  Before it looked fantastic, providing prior year closest weekday comparison chart and ALL the pertinent information, Net Sales, returns, tips, sales tax, fees, etc.  WHY DID THEY CHANGE THIS?!  I have tried logging in with different computers with different browsers and still nothing but 3 useless tabs up top, "Date" "Display by Location", "Filter by"   PLEASE BRING BACK THE OLD REPORTS " SALES SUMMARY" Look!

[Danielspizzeria]

Btw, when I try to isolate each store location, it collapses the report into a very rudimentary view, and no longer shows all the pertinent information as it did in the combined store locations info.  This is really annoying that Square had to go and mess with something that was NOT broken!  If it ain't broke, why fix it?!  

[BernadetteA]

Hey @ 

Thanks for reaching out, and sorry to hear you are having trouble with your reporting. This is a known issue that we hope to have resolved in the upcoming week. I'm merging your post to this thread so that we can keep track of contacts. 

In the meantime, zooming out on your browser (using Ctrl + - (minus key) on Windows or Command + - (minus key) on Mac) will make the missing elements available at this time.

Please follow along to our status page here for updates regarding this. 

[WineSneak]

We no longer have an option to export any reports. We have tried Safari as well as Chrome. 

[WineSneak]

The option to choose a date range is gone as well.