Update delivery address for a local delivery order

[Plantsylancey]

Hi there

We offer gift hampers for local delivery from our store. For one of our recent orders, a customer has contacted us to change the delivery address of a gift hamper as the recipient will be at work and not at home.

The only articles I could find on the seller community and on the general support search related to shipping and editing shipping/packing slips, not local delivery. The chat function also only provided information about shipping, not local delivery. 

We have only just moved this service from Shopify to square and scenarios like this can happen quite frequently as people can make errors with delivery addresses for orders that are gift related. Hoping I can be provided with the steps to update this as it’s quite a basic function

[Katie_SQ]

Thanks for your post, @Plantsylancey! 😊

I can certainly see how beneficial it would be to have the ability to update the delivery address for local delivery orders, especially for gifts.

While this functionality isn’t available right now, your post is in the perfect place on the Feature Requests Board. If you know other Seller Community members who would find this useful, feel free to tag them so they can share their thoughts as well.

In the meantime, one workaround to consider is to issue yourself a Square Marketing voucher for 100% off and place a new order on the customer’s behalf with the updated details. Appreciate this is a more manual process, but it could offer a temporary solution.

Thank you again for sharing!