Custom Notes in Order Fulfillment for Maximum Flexibility

[inspiredance]

It would be incredibly useful to have a custom notes field in the Fulfillment section of orders, allowing staff to add any comments, changes, or additional information directly on an order. This would provide massive flexibility for handling all sorts of scenarios, from backorders and special requests to internal updates and workflow tracking.

Use Case:

Currently, there's no straightforward way to track order-specific notes within the fulfillment process. If a product is delayed, modified, partially fulfilled, or has any special instructions, staff need to rely on external tracking methods like emails, spreadsheets, or separate messaging apps. By adding a simple custom notes section, businesses can consolidate this information directly within Square's order management system, ensuring that all team members have clear visibility on an order’s status and any relevant details.

Ease of Implementation:

This is a simple yet high-impact feature. Technically, it could be a basic text field that staff can edit at any stage of the order process. It doesn’t require complex integrations—just a field within the Orders > Fulfillment section that stores and displays notes. Ideally, these notes would also be visible in the main orders list so staff can quickly reference them without clicking into each order.

Why This is a Game-Changer:

Adding this feature would solve multiple problems at once, acting as a catch-all solution for order variations. It would:

• Allow businesses to track order modifications, special handling, and fulfillment status in real time.
• Help teams communicate seamlessly without needing external notes or third-party systems.
• Provide a better customer experience, as staff would always have up-to-date order details at their fingertips.
• Be a lightweight, easy-to-program update that drastically improves workflow efficiency.

This feature would empower businesses to handle any unique order situation while keeping everything centralized within Square. It’s a small change with a big impact—a true “kill many birds with one stone” solution! 🚀