drop down menu item not displaying

[783label]

Hi 

my set up in config menu is :

https://i.postimg.cc/SKPjxTgy/Clipboard-03-14-2025-01.jpg

and "Flags" are not displaying on the website in drop down menu 

https://i.postimg.cc/9f0rV5t8/Clipboard-03-14-2025-01a.jpg

why ?

www.783label.com

[Summer2024 · Accepted solution]

Hi, @783label ! Thanks for bringing this to the Square Community! 

I have listed below some common troubleshooting steps. Let me know if you are still not seeing the sub navigation link after trying these steps. 

Quick Checks

1. Category Structure

   • Make sure "Flags" is properly nested under its parent category
   • Verify it's not set to "Hidden" status

2. Navigation Requirements For sub-categories to appear in Square Online dropdowns:

   • The parent category must have items in it
   • The sub-category must have at least one active item
   • Both categories must be set to "Visible"

Common Solutions

1. Add Products

   • Make sure there's at least one active product in the "Flags" category
   • Products should be marked as "Active" and in stock

2. Check Navigation Settings

   • Go to Square Online Dashboard
   • Navigate to Website → Navigation
   • Ensure "Flags" is included in your menu structure

3. Cache Clearing

   • Clear your browser cache
   • Try viewing in incognito mode
   • Allow 15-30 minutes for changes to take effectc

 I hope this helps!