Why isn't online tipping (through our Weebly / Square website) more clear for customers?

We recently switched to Square online for our restaurant.  Prior to this we have used an app for several years.  Our tips used to run 10-15% on our app and now they are virtually non-existent.  Our customers tell us all of the time they cannot tip on the online store.  Of course, this is not true because we definitely have tipping enabled (we have checked repeatedly), but the "option" is so small and customers must "seek" out the choice to tip and go through multiple steps, so it is frequently missed altogether.  I have personally ordered from so many online platforms where a tipping option is presented SO clearly I could not miss it if I tried (think Jimmy Johns here!).  Square / Weebly, PLEASE fix this so our Team can make the tips they deserve! 

922 Views
Message 1 of 3
Report
2 REPLIES 2
Square Champion

@JulieO1 We looked at how tipping worked and we went with the "opt out" method of tipping.  We enabled 10% by default that is automatically added to the check and then the customer can take that off.  It is much faster and much more consistent.  I am thinking about upping our % to be honest for the staff.  If tipping is that common for you, the customers that don't want to pay will take it off.

 

Donnie-M

Donnie
Multi-Unit Manager
Order Up Cafe/Tombras Cafe/Riverview Cafe/City County Cafe
Roddy Vending Company, Inc.
www.OrderUpCafe.com

Using Square since July, 2017
Square Champion
Breaker of Things

"Good judgment comes from experience, and experience comes from bad judgment."

"You can have everything in life you want, if you will just help other people get what they want." Z.Z.
Do you want to have great restaurant menus that are easy to edit and don't cost a fortune? I use MustHaveMenus and you can too!
MustHaveMenus
856 Views
Message 2 of 3
Report

Thank you for the idea - that may be our best option at this point!  

784 Views
Message 3 of 3
Report