Where is the option for USPS Ground Advantage?

PysankyUSA · ‎07-15-2023

Customers have noticed that there is no option for USPS Ground Advantage. They are only able to select Priority. When is this going to be fixed?

_Violet · ‎07-17-2023

Hi @PysankyUSA - I'm sorry to hear that this issue with your Square Online Store has brought you to the Seller Community.

I reached out to the Square Online Support Team and they let me know that their team is aware of the new shipping rate. We currently have a team working on making that available to Sellers but we don't have an estimated time frame of when we can expect that at this time though.

I apologize for the inconvenience 😞

Violet
Community Moderator, Square
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PysankyUSA · ‎07-27-2023

Any update?

JJ_ · ‎07-29-2023

Hey there @PysankyUSA

While I can't give you an exact day I can tell you the team has made good progress toward this feature becoming available. Expect more soon!

JJ
Community Moderator, Square
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SimpleReflectio · ‎09-19-2023

When should we be able to offer Ground Advantage to our customers?

faheem · ‎09-20-2023

Hi @SimpleReflectio - Ground Advantage is already available at this time, but I see it's not enabled on your account. To do so, go to your shipping settings page here: https://www.square.online/app/square-sync/deeplink/weebly/shipping

In the Shipping Profiles section, click edit next to the real-time rates. On the rates page, scroll down to the the USPS real-time rate, click to open it, and check the box that says Ground Advantage.